General Terms and Conditions


For the use of this web­site and the busi­ness rela­ti­ons bet­ween Indi­go­bird GmbH (her­ein­af­ter refer­red to as Indi­go­bird), Staf­fel­stras­se 35, CH-5430 Wet­tin­gen, Ger­ma­ny, and its cus­to­mers, the fol­lowing Gene­ral Terms and Con­di­ti­ons (GTC) shall app­ly in the cur­rent and valid ver­si­on avail­ab­le at the time the web­site is acces­sed or goods are orde­red.

A cus­to­mer is any natu­ral or legal per­son who has a busi­ness rela­ti­ons­hip with Indi­go­bird. The terms and con­di­ti­ons, the terms of deli­very and pay­ment as well as the data pro­tec­tion regu­la­ti­ons may be modi­fied from time to time. Indi­go­bird asks you to read the­se terms care­ful­ly each time you visit the web­site and each time you order goods.

The­se terms and con­di­ti­ons app­ly exclu­si­ve­ly. Oppo­sing, sup­ple­men­ta­ry or devia­ting con­di­ti­ons requi­re the express writ­ten con­fir­ma­ti­on by Indi­go­bird for their vali­di­ty. The cus­to­mer con­firms with the use of this web page and/or with a goods order the­se AGB inclu­ding deli­very and pay­ment con­di­ti­ons to accept com­pre­hen­si­ve­ly.

Should indi­vi­du­al pro­vi­si­ons of the­se GTC pro­ve to be inva­lid or unen­for­ce­ab­le or beco­me inva­lid or unen­for­ce­ab­le, this shall not affect the vali­di­ty of the remai­ning pro­vi­si­ons.

The ope­ra­tor of this web­site is Indi­go­bird (Imprint).

Information on this website

The soft­ware and any other items offe­red on this web­site are Indi­go­bird pro­ducts. The web­site con­tains infor­ma­ti­on about the­se app­li­ca­ti­ons, pro­ducts and ser­vices. Pri­ces, pro­duct ran­ges and tech­ni­cal spe­ci­fi­ca­ti­ons are sub­ject to chan­ge without noti­ce. All infor­ma­ti­on on pro­ducts, descrip­ti­ons, illus­tra­ti­ons, films, dimen­si­ons, weights, tech­ni­cal spe­ci­fi­ca­ti­ons, acces­so­ry rela­ti­ons­hips and other infor­ma­ti­on is to be unders­tood only as appro­xi­ma­te values and in par­ti­cu­lar does not repre­sent any assuran­ce of pro­per­ties or gua­ran­tees, unless expli­ci­tly sta­ted other­wi­se. Indi­go­bird makes every effort to ensu­re that all infor­ma­ti­on and data on this web­site is cor­rect, com­ple­te, up to date and clear, but Indi­go­bird can neit­her express­ly nor impli­ci­tly gua­ran­tee.

All offers on this web­site are non-binding and are not to be unders­tood as a bin­ding offer.

Indi­go­bird can­not gua­ran­tee that the pro­ducts lis­ted are avail­ab­le at the time of orde­ring. The­re­fo­re, all infor­ma­ti­on regar­ding avai­la­bi­li­ty and deli­very times are sub­ject to chan­ge without noti­ce.


Indigobird’s pri­ces inclu­de, unless other­wi­se sta­ted, value added tax (VAT), any advan­ce recy­cling fees and copy­right fees for elec­tro­nic equip­ment. The pri­ces are net pri­ces in Swiss francs (CHF).

Unless other­wi­se spe­ci­fied, any ship­ping cos­ts will be char­ged addi­tio­nal­ly and are to be paid by the cus­to­mer. Ship­ping cos­ts are shown sepa­r­ate­ly in the order pro­cess.

Sub­ject to tech­ni­cal chan­ges, errors and misprints, in par­ti­cu­lar Indi­go­bird may make pri­ce chan­ges at any time and without noti­ce. The sales pri­ces do not inclu­de con­sul­ting and sup­port ser­vices.

Conclusion of contract

The offers on this web­site repre­sent a non-binding invi­ta­ti­on to the cus­to­mer to order pro­ducts and/or ser­vices from Indi­go­bird. By pla­cing an order via this web­site, inclu­ding accep­t­ance of the­se GTC, the cus­to­mer makes a legal­ly bin­ding offer to con­clu­de a con­tract. Indi­go­bird then sends an auto­ma­tic “order con­fir­ma­ti­on” by email, which con­firms that the customer’s offer has been recei­ved by Indi­go­bird. Orders are bin­ding for the cus­to­mer. Unless other­wi­se sta­ted, the­re is no right of return or with­dra­wal.

The con­tract is con­clu­ded as soon as Indi­go­bird sends a decla­ra­ti­on of accep­t­ance by email con­fir­ming the dis­patch of the orde­red pro­ducts, the pro­vi­si­on of down­load­a­ble goods or the pro­vi­si­on of ser­vices.

Orders will only be deli­ve­r­ed after com­ple­te rece­i­pt of pay­ment (excep­ti­on: deli­very against invoice) and if the goods are avail­ab­le. If, after con­clu­si­on of the con­tract, the orde­red goods can­not be deli­ve­r­ed or can­not be deli­ve­r­ed in full, Indi­go­bird is enti­t­led to with­draw from the ent­i­re con­tract or from one part of the con­tract. If pay­ment has alrea­dy been recei­ved by Indi­go­bird, the pay­ment will be refun­ded to the cus­to­mer. If pay­ment has not yet been made, the cus­to­mer shall be released from the obli­ga­ti­on to pay. Indi­go­bird is not obli­ged to make a repla­ce­ment deli­very in the event of ter­mi­na­ti­on of the con­tract.

Payment options and retention of title

The cus­to­mer has access to the pay­ment opti­ons indi­ca­ted in the order pro­cess.

Indi­go­bird reser­ves the right to exclu­de cus­to­mers from indi­vi­du­al pay­ment opti­ons without giving rea­sons or to insist on pre­pay­ment.

Indi­go­bird can char­ge default inte­rest of 5% per year as well as a maxi­mum pay­ment remin­der fee of CHF 20.00 per pay­ment remin­der if the cus­to­mer is in default of pay­ment.

The pro­ducts deli­ve­r­ed to the cus­to­mer remain the pro­per­ty of Indi­go­bird until full pay­ment has been recei­ved.

Delivery, inspection obligation, notification and return shipment

Deli­ve­ries of mate­ri­al goods are sent by post or cou­rier ser­vice to the address spe­ci­fied by the cus­to­mer in the order. The invoice will be sent by email or by post. With the dis­patch bene­fit and risk are trans­fer­red to the cus­to­mer, as far as this is legal­ly per­mis­si­ble.

If the deli­very can­not be deli­ve­r­ed or if the cus­to­mer refu­ses to accept the deli­very, Indi­go­bird may dis­sol­ve the con­tract after noti­fi­ca­ti­on of a com­p­laint by email to the cus­to­mer and set­ting a rea­son­ab­le dead­line and char­ge the cos­ts for the acti­vi­ties.

The cus­to­mer is obli­ged to inspect the deli­ve­r­ed goods immedia­te­ly after rece­i­pt of the deli­very and to immedia­te­ly noti­fy Indi­go­bird in wri­ting by let­ter or email to the address in the imprint of any defects for which Indi­go­bird war­rants.

Returns to Indi­go­bird are at the expen­se and risk of the cus­to­mer. The cus­to­mer must send the goods in their ori­gi­nal pack­a­ging, com­ple­te with all access­ories and tog­e­ther with the deli­very note and a detail­ed descrip­ti­on of the defects to the return address given by Indi­go­bird in the Imprint.

If the inspec­tion by Indi­go­bird shows that the goods have no detec­ta­ble defects or that the­se are not cove­r­ed by the manufacturer’s war­ran­ty, Indi­go­bird can char­ge the cus­to­mer for the acti­vi­ties, the return or the pos­si­ble dis­po­sal.

Right of withdrawal

For down­load pro­ducts (soft­ware etc.) the­re is no right of with­dra­wal.

In the case of mate­ri­al goods, the cus­to­mer shall be gran­ted a right of revo­ca­ti­on for 10 calen­dar days after rece­i­pt of the goods. The dead­line shall be deemed met if the cus­to­mer sends the writ­ten revo­ca­ti­on to Indi­go­bird by e‑mail or let­ter (Indi­go­bird GmbH, Staf­fel­stras­se 35, CH-5430 Wet­tin­gen) wit­hin the dead­line. The revo­ca­ti­on does not requi­re any jus­ti­fi­ca­ti­on.

The exer­cise of the right of revo­ca­ti­on leads to a rever­sal of the con­tract. The cus­to­mer must return the goods wit­hin 10 calen­dar days in their ori­gi­nal pack­a­ging, com­ple­te with all access­ories and tog­e­ther with the deli­very note to the return address indi­ca­ted by Indi­go­bird in the Imprint. Returns to Indi­go­bird are at the expen­se and risk of the cus­to­mer. Any pay­ment alrea­dy made will be refun­ded to the cus­to­mer wit­hin 20 calen­dar days if Indi­go­bird has alrea­dy recei­ved the goods back or if the cus­to­mer can pro­vi­de pro­of of ship­ment.

Indi­go­bird reser­ves the right to demand appro­pria­te com­pen­sa­ti­on for dama­ges, exces­si­ve wear and tear or loss of value due to impro­per hand­ling and to deduct the reduc­tion in value from the purcha­se pri­ce alrea­dy paid or to invoice the cus­to­mer.

In the fol­lowing cases, no right of revo­ca­ti­on shall be gran­ted:

  • If the con­tract has a ran­dom ele­ment, name­ly becau­se the pri­ce is sub­ject to fluc­tua­tions over which the sup­plier has no con­trol.
  • If the con­tract con­cerns a mova­ble item which, by its natu­re, is not sui­ta­ble for return or is liable to dete­rio­ra­te rapidly;
  • If the con­tract rela­tes to a mova­ble item made to the consumer’s spe­ci­fi­ca­ti­ons or clear­ly tailo­red to his per­so­nal needs;
  • If the sub­ject mat­ter of the con­tract is digi­tal con­tent and this con­tent is not made avail­ab­le on a fixed data car­ri­er or if the con­tract is to be ful­fil­led in full immedia­te­ly by both par­ties to the con­tract;
  • If the con­tract rela­tes to a ser­vice and the con­tract is to be ful­ly per­for­med by the pro­vi­der with the pri­or express con­sent of the con­su­mer befo­re the with­dra­wal peri­od has expi­red.
  • In the are­as of accom­mo­da­ti­on, trans­port, deli­very of food and drink as well as leisu­re acti­vi­ties, if the pro­vi­der under­ta­kes to pro­vi­de the ser­vices at a spe­ci­fic time or wit­hin a spe­ci­fied peri­od when the con­tract is con­clu­ded.


Indi­go­bird stri­ves to deli­ver mate­ri­al goods of impec­ca­ble qua­li­ty. In the case of defects noti­fied in due time, Indi­go­bird assu­mes the war­ran­ty for free­dom from defects and ope­ra­bi­li­ty of the object purcha­sed by the cus­to­mer during the sta­tu­to­ry war­ran­ty peri­od of two years from the date of deli­very, as a rule. It is at the dis­cre­ti­on of Indi­go­bird to pro­vi­de the war­ran­ty by free repair, equi­va­lent repla­ce­ment or by reim­bur­se­ment of the purcha­se pri­ce. Fur­ther claims are exclu­ded.

The war­ran­ty does not cover nor­mal wear and tear or the con­se­quen­ces of impro­per hand­ling or dama­ge by the cus­to­mer or third par­ties or defects attri­bu­ta­ble to exter­nal cir­cum­s­tan­ces. The war­ran­ty for con­sum­a­bles and parts sub­ject to wear and tear (e.g. bat­te­ries, accu­mu­la­tors, etc.) is also exclu­ded.

In the case of soft­ware, Indi­go­bird does not assu­me any gua­ran­tee for its usa­bi­li­ty on the customer’s con­fi­gu­ra­ti­on, as this is based on the cur­r­ent­ly valid hard­ware stan­dard. The cus­to­mer has to make sure hims­elf that his con­fi­gu­ra­ti­on cor­re­sponds to this stan­dard if necessa­ry. Inst­ruc­tions for instal­ling the app­li­ca­ti­ons are avail­ab­le on the web­site. The instal­la­ti­on of the soft­ware is not inclu­ded.

It is not pos­si­ble for Indi­go­bird to give assuran­ces or gua­ran­tees for the topi­ca­li­ty, com­ple­teness and cor­rect­ness of the data as well as for the con­stant or undis­tur­bed avai­la­bi­li­ty of the web­site, its func­tio­n­a­li­ties, inte­gra­ted hyper­links and other con­tents. In par­ti­cu­lar, it is neit­her war­ran­ted nor gua­ran­te­ed that the use of the web­site will not infrin­ge any rights of third par­ties not owned by Indi­go­bird.


Any pro­gram errors occur­ring must be repor­ted to Indi­go­bird by the cus­to­mer in wri­ting and docu­men­ted. It is at the dis­cre­ti­on of Indi­go­bird to deter­mi­ne whe­ther it is effec­tively a pro­gram error or merely an impro­ve­ment of a func­tion.

Indi­go­bird exclu­des any lia­bi­li­ty, regard­less of its legal basis, as well as claims for dama­ges against Indi­go­bird and any auxi­li­a­ry per­sons and vica­rious agents. In par­ti­cu­lar, Indi­go­bird is not liable for indi­rect dama­ges and con­se­quen­ti­al dama­ges, lost pro­fit or other per­so­nal inju­ry, pro­per­ty dama­ge and pure finan­cial los­ses of the cus­to­mer. Fur­ther man­da­to­ry legal lia­bi­li­ty is reser­ved, for examp­le for gross negli­gence or unlaw­ful intent.

Indi­go­bird uses hyper­links only for the sim­pli­fied access of the cus­to­mer to other web offers. Indi­go­bird can neit­her know the con­tent of the­se web­sites in detail, nor assu­me lia­bi­li­ty or other respon­si­bi­li­ty for the con­tent of the­se web­sites.

Data protection

Indi­go­bird may pro­cess and use the data recor­ded wit­hin the frame­work of the con­clu­si­on of the con­tract for the ful­film­ent of the obli­ga­ti­ons ari­sing from the purcha­se con­tract as well as for mar­ke­ting pur­po­ses. The data necessa­ry for the per­for­mance of the ser­vice may also be pas­sed on to com­mis­sio­ned ser­vice part­ners (logistics part­ners) or other third par­ties.

The fur­ther data pro­tec­tion regu­la­ti­ons are avail­ab­le under the fol­lowing link: Data pro­tec­tion regu­la­ti­ons

Further provisions

Indi­go­bird express­ly reser­ves the right to chan­ge the­se terms and con­di­ti­ons at any time and to put them into effect without noti­ce.

In the event of any dis­pu­te, only Swiss law shall app­ly, to the exclu­si­on of any con­flict of law pro­vi­si­ons. The UN Con­ven­ti­on on Con­tracts for the Inter­na­tio­nal Sale of Goods (CISG, Vien­na Sales Con­ven­ti­on) is expli­ci­tly exclu­ded.

The place of juris­dic­tion is CH-5430 Wet­tin­gen, as far as the law does not pro­vi­de for man­da­to­ry pla­ces of juris­dic­tion.


If you have any ques­ti­ons about the­se terms & con­di­ti­ons plea­se con­ta­ct us: Imprint